Contact our team
Level Up support is available to help with questions, account issues, technical concerns or general feedback. Contact the team through live chat, email or phone for fast assistance. Submit ID documents, ask about deposits and withdrawals, or report bugs and site issues. Agents can guide you through account settings, bonus queries and responsible gambling tools. Contact the team below now.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email for account, deposit and technical help. Use live chat for fastest replies. |
| General enquiries | [email protected] - billing, verification and general account questions. Include account ID in emails. |
| Affiliate enquiries | [email protected] - partnership and promotions contact. Affiliates team replies on business days. |
| Phone | +61 3 9247 1852 - phone line for account and payment queries. |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or anything needing documents or explanations. Please use a clear subject line and include your current contact details and account ID to avoid delays. We’ll reply with the next steps or document requests straight to your inbox, so keeping your email up to date speeds up resolution.
Contact Form
Response Time
Support queries are usually handled quickly. Most enquiries receive a response within one business day. For straightforward account and payment questions you’ll often hear back the same day. More complex matters - such as document checks or dispute investigations - can take longer depending on their nature, and we’ll keep you updated by email or live chat until the issue is resolved.
Feedback
Have feedback, suggestions or ideas to improve Level Up? Send them via live chat or email and we'll review every message carefully. Your input helps shape site features, bonuses and payment options and improves overall usability. We take feedback seriously and use it to prioritise updates and fix issues quickly. Thanks for helping us make the site better.