Stay in Control

We take responsible play seriously at Level Up. We provide clear tools and straightforward rules to help everyone keep gambling within healthy limits. This page explains our approach to safer play, the controls available in your account, how to spot risky behaviour, and where to get help if gambling stops being fun. The guidance here is practical and action-oriented so members can make quick changes to limits, take breaks, or seek professional support when needed. Contact live chat or use account settings to apply any of the measures listed below.

Level Up Responsible Gambling

Player safety is central to our service. We promote responsible gambling through transparent options and easy-to-use controls. Our focus is on preventing harm, supporting informed choices, and providing access to self-help and external support. Information here is intended to guide action, not to replace professional advice.

Player Protection Principles

Clear rules - we require age verification and encourage honest account details. Voluntary controls - we offer settings players can change at any time. Fair play - we provide straightforward information about limits and exclusions. Confidentiality - support requests and self-exclusion choices are handled with privacy.

Tools to Manage Your Gambling Activity

Deposit Limits

Set daily, weekly or monthly deposit caps from your account settings. Limits help control spend and can be lowered immediately; increases may take a cooling-off period.

Loss Limits and Session Limits

Apply loss limits to restrict how much you can lose over set periods. Use session time limits to limit continuous play and prompt breaks after set durations.

Time-Outs and Self-Exclusion

Take a temporary time-out for short breaks or choose self-exclusion for longer periods. Self-exclusion suspends access to your account and related services for the selected term.

Recognising Signs of Problematic Behaviour

Warning signs include increasing deposits, chasing losses, neglecting responsibilities, and stress about gambling. Sudden changes in play patterns or using multiple accounts to bypass limits are red flags. If you notice these signs, act early.

Simple Guidance for Staying in Control

Set clear personal rules: limits, budgets and session times. Use account tools before you need them. Avoid gambling when stressed or under the influence. Keep banking and gambling activities separate. Discuss concerns with someone you trust.

Access to Professional Help and Support Organisations

If gambling causes distress, seek professional help. Contact local Australian support services for confidential counselling and advice. We also provide links and contact options through account support for immediate assistance. If you need urgent help, contact emergency services in your area.