Terms, Conditions, and Rules
At Level Up we operate a real-money casino and sportsbook platform. This Terms and Conditions page sets out the rules governing use of the site and defines the contractual relationship between us and our users. It explains account duties, eligibility, acceptable use, bonus rules, deposits and withdrawals, dispute handling and how changes to these terms are managed. You must read and accept these terms before registering or placing wagers. If you do not agree with any part, do not open an account or use the services.
Account responsibilities
Maintain accurate and up-to-date personal details in your account. Only one account per person is permitted; creating duplicate accounts may lead to suspension or closure. Keep login credentials secure and do not share them. Notify support immediately if you suspect unauthorised access.
Eligibility requirements
Registration is limited to users who meet age and local-law requirements. Accounts may not be opened by persons in restricted jurisdictions as set out in the Terms and Conditions. You must provide any identity or address verification documents we request before certain services or withdrawals are available.
Acceptable use of the service
Use the platform lawfully and for personal, non-commercial purposes only. Prohibited actions include fraud, collusion, using bots or automated tools, chargeback abuse, and attempts to manipulate games or promotions. Abusive, harassing or illegal behaviour towards staff or other users will not be tolerated.
Bonus and promotion rules
General principles
All bonuses and promotions are governed by specific terms that accompany each offer. Promotional funds and free spins are subject to conditions such as wagering requirements, eligible games, maximum bets and expiry dates. Opt-in or bonus codes may be required. Misuse or bonus abuse may result in forfeiture of bonus funds and winnings.
Deposits and withdrawals
Deposit options and currencies offered are shown in the Cashier. Funds credited to your account are subject to our verification checks. Withdrawals require account verification and are processed by the Cashier according to the chosen method. Processing times and limits vary by method and region. We do not guarantee specific timing for external payment providers.
Dispute handling
Direct support is the first step for any dispute. Provide relevant account details and evidence when contacting us. We will acknowledge and assess complaints and aim to resolve issues in line with these Terms. If a resolution is required beyond support, follow the formal complaint procedure set out in your account or the Terms and Conditions.
Updates to the terms
We may update these Terms and Conditions from time to time. Changes will be published on the site and will take effect as stated in the update notice. Continued use of the service after publication of changes constitutes acceptance. If you disagree with updated terms, close your account and stop using the services.