Privacy Policy Details
We operate Level Up and take privacy seriously. This page explains how we collect, use and protect your personal, technical and transactional data when you register, deposit, place bets or use site features. The policy covers what information we gather, why we need it, how long we keep it and the choices available to you. It also explains cookies and tracking, KYC requirements for withdrawals, and how to contact support to exercise your rights. Read the sections below for practical details about data handling and protection.
Types of data we collect
Personal data
Name, date of birth, email, phone, billing address and ID documents provided for verification. Information supplied during account registration and KYC checks is included here.
Technical data
Device identifiers, IP address, browser type, operating system, connection logs and session data collected when you access the site or app.
Transactional data
Deposit and withdrawal records, payment method details (including PayID, POLi, Neosurf and cryptocurrency transaction references), bet and game history, bonuses claimed and account balances.
How we use information
Process registrations, verify identity and comply with legal obligations. Authorise and settle payments, process withdrawals and apply KYC checks. Maintain accounts, record wagers and game results, calculate balances and handle bonuses. Communicate account notices, security alerts and transactional messages. Detect and prevent fraud, enforce terms and resolve disputes. Send marketing communications only where you consent and provide opt-out options.
Data protection and security
We protect data with industry-standard SSL encryption during transmission. Access to personal data is restricted to authorised personnel and external partners who need it to deliver services. KYC documents are stored securely and used only for verification and compliance. Retention periods follow legal and business needs; inactive account data may be archived or deleted in line with our records policy.
Cookies and tracking technologies
Session and persistent cookies are used to keep you logged in, remember preferences and deliver game content. Analytics cookies help us understand site usage; advertising cookies support personalised offers where consent is given. You can manage cookie preferences in your browser or via the site cookie settings. Disabling cookies may limit some features.
User rights regarding your data
Access and correction
Request a copy of personal data we hold and ask for inaccuracies to be corrected. Use the account dashboard or contact support via live chat or the email address listed in your account to submit requests.
Deletion and restriction
Ask for data deletion or restriction where permitted by law. KYC and transaction records required for compliance may be retained despite deletion requests. You can withdraw consent for marketing at any time.
Data sharing and third parties
We share necessary data with payment providers (including PayID, POLi, Neosurf and crypto services), game providers and platform partners to deliver services. Data may be disclosed to regulators, law enforcement or fraud-prevention services when required. Third parties process data under contract and are bound to protect it.
Updates to this privacy policy
Policy changes will be posted on the site with an updated effective date. Significant changes affecting your rights will be communicated to logged-in accounts. Continued use of the site after updates means you accept the revised terms. For questions or to exercise rights, contact support from your account.